1. Do the colours of the rugs in the product photos match those in real life?
We do our best to display the colours of our carpets as accurately as possible. Please note, however, that the colours displayed on screen may vary depending on your monitor. If you are unsure, we often offer the option of requesting samples.
2. How do I find the right size for my room?
We provide detailed size specifications for every rug on our website. To find the right size for your room, we recommend measuring the room’s dimensions accurately and then selecting the rug sizes that best suit your requirements.
3. What payment methods are accepted?
We generally accept a variety of payment methods, including credit cards (Mollie), PayPal and bank transfers. Please check our payment policy on the website for specific details. Please also note that carpets originating from Iran cannot be paid for via PayPal.
4. Do you offer international delivery?
Yes, we offer international delivery. Delivery charges and times may vary depending on the destination country outside the EU. Delivery is free of charge within the EU. Please check the delivery information during the ordering process or contact our customer service team for further details.
5. How can I ensure that the carpet suits my interior design style?
Our customer service team is happy to help you choose a rug that suits your interior design style. You can also order samples to ensure the rug blends harmoniously into your home.
6. How do I look after my rug properly?
We recommend vacuuming regularly and removing minor stains immediately using a mild detergent and warm water. For a more thorough clean, we recommend professional carpet cleaning services.
7. Do you offer returns or exchanges?
Yes, we often offer returns or exchanges within a specified timeframe. Please read our returns and exchanges policy carefully to ensure your rug meets the requirements.
8. Are your carpets handmade or machine-made?
All our carpets are handmade; we do not stock any machine-made carpets. The product descriptions on our website provide details of how each carpet was made.
9. How can I be sure the rug is of the right quality?
Our carpets undergo strict quality controls before they are dispatched. You can also read customer reviews to see what other buyers say about the quality of our carpets.
10. Do you offer carpet repair or cleaning services?
In some cases, we do offer carpet repair or cleaning services. Please contact our customer service team for further information about these services.
